Milkshake lie Macca’s drive-through workers always tell you

A former McDonald’s employee has gone rogue online, claiming drive-through staff often lie to customers who order a particular menu item.

A former McDonald’s employee has lifted the lid on the incredible lie he claims is constantly used by those working for the fast food giant.

Scottish TikTok star Jay Rowley, who post videos under the name Rowley._.jay, is well known for sharing secrets about his time flipping burgers.

In his latest video, he claimed to reveal the real reason people find it so hard to get milkshakes and ice cream in the early hours, The Sun reports.

“Usually when you go to McDonald’s between the hours of 12am and 3am, you’re really choking for a milkshake or ice cream and they go ‘the milkshake machine isn’t working’,” he said.

“I’m going to tell you what’s really happening there and I put my hands up to it, I did it all the time.”

He went on to explain that night shifts can be “stressful” due to the limited amount of staff with lots to do.

“When I was doing front counter I’d have a headset on, I’d be taking orders and sometimes I’d be in the kitchen while trying to clean the front,” he explained.

“The shake machine was also a b*****d to clean. Once that was clean you didn’t want to clean it again.”

Describing the moment a milkshake order would come in, Jay added: “You’ll normally get that pause then ‘sorry the milkshake machine is not working.’

“Bulls**t, they’ve just cleaned it and they don’t want to clean it again.

“I did it all the time. If I was on the drive through you weren’t getting a milkshake or ice cream.”

He went on to explain the same was true late at night, even if there weren’t many customers around.

“The worst one was about 2am, even when it was quiet and the other person had the headset, you could talk to each other and I’d always be the worst for it.”

“I’d say ‘serve the milkshake and you’re cleaning it.’

“You’d wait… ‘sorry our milkshake machine isn’t working at the moment.’

“Do us all a favour, next time you go round to McDonald’s during the night and they try and tell you that bull***t excuse it’s not working.

“Tell them you know the real reason and to get your milkshake made.”

The theory surrounding McDonald’s complicated ice-cream machines and why they appear to break regularly at restaurants around the world has been around for a long time.

It is believed the machines, made by manufacturer Taylor Company, are a beast to clean which forces employees to lie when customers order ice-cream based menu items as it’s a hugely time-consuming job.

Another theory is that Macca’s franchisees have to pay huge service and repair fees when the machine breaks, forcing them to go large chunks of time with it not in operation.

The ice cream machines also have to go through a four hour cleaning cycle, with one former McDonald’s employee telling The Wall Street Journal they were “miserable” to use in 2017.

This article originally appeared on The Sun and was reproduced with permission

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